Temp Work Trials and Tribulation

An autobiographical tale condensed into a short story for my writers group on Tuesday, and yes, you get to read it here first!

Due to the nature of my story, I have not used paragraphing or dialogue so there is one continual flow of consciousness.

Brisbane River CBD red arrow marks the approximate area where the warehouse building in my story exposé was located in 1970s.

One thing I disliked about doing temp work for a small city employment agency was the tedious, repetitive and uncomfortable jobs I was sent to do without so much as a ‘Would you like this assignment?’ or ‘Does this one suit you?’ No, I was just shunted off without any idea of what I was going to be doing. You could bet on it being the worst office job, the one that no staff member would touch, nor would they give any help to the newbie. Off I would trot to a dingy 1970s office with old-fashioned equipment, uncomfortable chairs and messy desks with tea mug stains which I was supposed to miraculously turn into a fully functioning, pristine work environment in eight hours. At least, I always hoped my assignments were one-off because more than a day would usually send me around the bend. Particularly if the staff were snobby or the boss was grumpy. One fellow sat like a school principal on a raised platform and watched everyone to see that they only took five minutes for tea break. I learned from other assignments to take my own snack pack of biscuits and fruit to sustain me throughout the long, long day. Once I had a manager who actually checked my waste paper basket to see if I was making mistakes and using up his precious stationery. Another time, I was assigned to a city real estate agency in a grim, gloomy warehouse office somewhere alongside the Brisbane River near the Story Bridge off-ramp to Ivory and Ann Streets, now luxury apartments. I swear that day I never saw another staff member except the front desk receptionist. Surrounded by dust motes and empty desks of the old dark wood sharp-cornered style, I was given the job of typing mail-out letters and addresses on envelopes, a task I was always particular about, and phoning the Courier Mail real estate advertisement section to place ads for forthcoming auctions. I did not understand any of the in-house jargon and I am sure they did not understand my misinformation. At lunchtime, without a briefing, I found myself substituting for the reticent front desk receptionist who may or may not have gone to lunch. This was transition time, the 1970s on the cusp of the 1980s with the 21st century looming. An office world ruled by paper, bookkeeping ledgers, staplers, hole-punchers and Liquid Paper. Also this was the era of IBM golf-ball typewriters and weird flat switchboards; plus there was a two-way radio for the real estate sales reps to call in with information on new clients, or when they were on lunch (probably the pub) or just plain going home for the day. Without a test run, I botched that two-way connectivity twice. The dusty potted plant in the corner seemed to shrug in commiseration. Whatever. I put on my best smile when a woman wearing heels and heavy make-up walked in to pay her rent money. She pulled a wad of fifty dollar notes from her handbag. Back then apparently it was all cash unless you paid with a bank cheque. And she asked for a receipt. What? How was I meant to know where the receipt book was? The searing question uppermost in my panicking brain was ‘What do I do with all this cash?’ The renter helped me muddle through, flashing her long red nails in the direction of the desk drawers and a large manilla envelope. I was very uncomfortable with the whole situation. The reception desk was closely aligned with the open front door and as I hand-wrote a carbon-copy receipt, the noise, grit and heat of the city washed across me. No ducted air-conditioning in those days, even the old pedestal fan couldn’t handle summertime. Of course, one of the selling agents called again on the two-way. Again, I fumbled the call. I have a hazy memory of what transpired next, another rent payer perhaps? One who had the good sense to say they would come back later. Subtext: when a more competent staff member was on duty. As I sat there, I could almost feel the old walls oozing the gloom of years of suffering, clerical staff clock-watching their lives away. I had an epiphany. When the real receptionist returned to her post, I showed her where I’d shoved the money, turned and clip-clopped across the wooden floor boards back to the end-row of desks where I had stowed my handbag. Without hesitation I picked up my belongings and headed for the front door. I walked passed the receptionist on a phone call and gave her a quick nod loaded with nuance. She blinked slowly then went back to the caller. I left that building never to return. I cannot remember if I was paid for half a day’s work, I did type a pile of addressed envelopes. However, there were no repercussions from my unscheduled walk-out. On that day, as the glare shimmered up from the concrete footpath, I took a deep breath of freedom knowing I would resign from the employment agency and find a permanent job, one that I could really love. Happily I did, but there was a lot of typing along the way as new equipment superseded the old. I embraced the electronic era, the internet and email connectivity, the computer functions, the fabulous formatting and home printers. And thankfully unchanged keyboards. However, I will never embrace Excel and I will always love books, pens, paper clips and days off. GBW.

ⓒ Written and compiled by Gretchen Bernet-Ward ❤ 2024.

Brisbane River Wharves 1970 viewed from Story Bridge – Original image attributed to Queensland University of Technology.

Group Interview Trauma

 

Boardroom 02
Skill Test

Between jobs, I once had the misfortune of attending two group interviews.  Both for a permanent part-time position.  Let me tell you about the first one.  I was pleased to be called in and keen to get the ball rolling until after an hour I realised the whole process was degenerating into tedious insincerity.

Fellow jobseekers and I played mind games with shapes and symbols, wrote clues on butcher’s paper and on each other’s backs (with our finger) and sat down to interview the ‘buddy’ seated next to us.  We then introduced each other to the selection panel which was a trick because what was told to us privately was then asked to be broadcast across the room.  And, most outlandish of all, we formed groups to invent a new company motto and present it.  Then we were gathered into teams to construct a workable bridge from scrap pieces.  During discussion time, one person endeavoured to take control of our group, effectively making it a one-woman show.  Another broke away from his group to talk to me separately so I’m sure that would have been a black mark against him.

Most applicants ‘talked the talk’ although whether they actually meant it or not remains to be seen.  The extroverts did their best to outshine the other applicants with their superior customer service line but when pressed, many hadn’t even checked the company website.  Basically everyone was mouthing the same tired old phrases about equality, fairness, safety, courtesy, teamwork and how good they would perform in the job.  Lines which they had obviously rehearsed at home.  Which in itself is good but it wears everyone down, especially when juniors kept referring to their notes.

By the time my five minute one-on-one interview took place, over three hours later, I was lacklustre.  The questions asked were the same as those I had already addressed in my selection criteria which tended to make me more repetitive than I should have been for such an important occasion.  My past experience and references were scrutinised without a word.

I tried to pull my thoughts together and keep a glazed look out of my eyes but regrettably enthusiasm had started to wane.  It appeared to me that the HR department was trying to justify its own position within the company by orchestrating an overly long interview process and my respect for its staffers dwindled during that period.  It was held at an awkward time of day too, so I left the interview feeling hungry which did not help my mood.  For those nervous yet bored candidates waiting to be called, surely a beverage wouldn’t have been too much to ask?  At the end of this interview process, we were instructed to leave by the side door.  I hoped the other applicants were more upbeat than me, or at least better actors.

Another point which I found interesting was the amount of young first-job attendees who wore jeans and casual tops.  In a job where presentation is important, I failed to understand their choice of clothing.  Especially considering there were 75 applicants, hand-picked from hundreds, for only 25 job vacancies.  Apart from a good resumé, I think your eagerness to get a job should include upping your appearance.

A considerable length of time, and another job, has passed since then and I still have not been informed of the outcome.  I seriously question the usefulness of such a long drawn-out exercise.  ‘You either got it or you aint’ and I think a good personnel department should see that a mile off without all the frills.

Gretchen Bernet-Ward

Boardroom 01
ChitChat

Gretchen Rubin says…

“What I do for my work is exactly what I would do if nobody paid me”…

Gretchen Rubin is an American author, blogger and speaker and has written several books including “The Happiness Project”, “Happier At Home” and “Better Than Before”.

The only thing Gretchen Rubin and I have in common is our first name.  When I was growing up, my name was a burden among all the Anglo-Saxon children during my school years.  I was never ashamed of my first name, just upset with people when they couldn’t come to grips with it, and I didn’t understand why people had so much trouble pronouncing it.  Now, thanks to the global village, it’s a cinch.

As for working, I’ve always worked for financial reasons and if the job was a good one that was a bonus.  From insurance, travel, advertising, promotions, administration and library positions, I am now at the stage where I am free to pursue my writing career.  I can sit and pound away on the keyboard to my heart’s content and nobody pays me.

Gretchen Bernet-Ward

Computer 06
Hard Work